Call this number if you have issues with your RHO

[Jeffhallphotos]

I called RAM to file the case and it went great, we will see what comes of it for my blown catalytic converter

Their number is:
1-800-992-1997

 

[itsmekylep]

Starting the case is the easy part. The Case Managers are probably spread so thin that they can't keep up. My truck went back to the dealer on 2/3 and I started a case on 2/5. My case manager emailed me on 2/7 and despite me trying to call him back every day to see where we were with my truck, I was never able to reach him until he contacted me on 2/20. He then emailed me again on 2/25 and I have not been able to reach him again.

 

[FrankNSteinPC]

Starting the case is the easy part. The Case Managers are probably spread so thin that they can't keep up. My truck went back to the dealer on 2/3 and I started a case on 2/5. My case manager emailed me on 2/7 and despite me trying to call him back every day to see where we were with my truck, I was never able to reach him until he contacted me on 2/20. He then emailed me again on 2/25 and I have not been able to reach him again.

Also depends on the case manager. I got a case manager and cannot get ahold of him, but when I do, he seems about as motivated as molasses in January. Last Friday, I got him on the phone, I asked him for status, he said he was calling the dealership, I told him I had a hard stop in seven minutes. He got pissy with me and said "If you do not have the time to stay on the phone, then call me back when you do. I don't want to go back and forth with he said she said" - I may be wrong, but THAT'S HIS JOB! I should not have to sit there on the phone, essentially doing what I could do myself - call the service advisor and ask status. The reason I have a case open with Ram is due to not getting status or anything on my RHO that has been in service for over 30 days. So, yeah, depends on the service advisor. Some want to do their jobs, some do not.

 

[itsmekylep]

Also depends on the case manager. I got a case manager and cannot get ahold of him, but when I do, he seems about as motivated as molasses in January. Last Friday, I got him on the phone, I asked him for status, he said he was calling the dealership, I told him I had a hard stop in seven minutes. He got pissy with me and said "If you do not have the time to stay on the phone, then call me back when you do. I don't want to go back and forth with he said she said" - I may be wrong, but THAT'S HIS JOB! I should not have to sit there on the phone, essentially doing what I could do myself - call the service advisor and ask status. The reason I have a case open with Ram is due to not getting status or anything on my RHO that has been in service for over 30 days. So, yeah, depends on the service advisor. Some want to do their jobs, some do not.

keep calling and emailing. document every time you call and demand a new case manager, a supervisor, or a retention specialist. That's a crazy response from them.

 

[Jeffhallphotos]

Well, I just got it back this minute and they told me that they did not approve to buy the truck back, but they are going to compensate me for it being at service for 34 days. She did tell me that if anything was to happen again and it’s in service, She would put a rush on making a decision to buy the truck back then.

The person I’m dealing with at ram, her name is Alisha and she is amazing. She calls me back just to update me on things. So I guess we’re gonna see how the truck does and then I’ll let you guys know what they end up doing for the compensation. She did say that it would be for car payments, gas, rentals, and inconvenience. Here are the documents while it was in there. They also fixed the alignment, topped off the differential and did and oil change no charge

 

[itsmekylep]

Well, I just got it back this minute and they told me that they did not approve to buy the truck back, but they are going to compensate me for it being at service for 34 days. She did tell me that if anything was to happen again and it’s in service, She would put a rush on making a decision to buy the truck back then.

The person I’m dealing with at ram, her name is Alisha and she is amazing. She calls me back just to update me on things. So I guess we’re gonna see how the truck does and then I’ll let you guys know what they end up doing for the compensation. She did say that it would be for car payments, gas, rentals, and inconvenience.

Same response I got. Ended up with the 8 year, 100k mile warranty and little bit of money.

 

[TX2025]

Same response I got. Ended up with the 8 year, 100k mile warranty and little bit of money.

What's a little bit if you don't mind me asking. You can PM me. Truck in shop 6th time for same issues and they say no buy back but some compensation.

 

[Jeffhallphotos]

What's a little bit if you don't mind me asking. You can PM me. Truck in shop 6th time for same issues and they say no buy back but some compensation.

I was wondering the same because I want to compare it to what they offer me

 

[itsmekylep]

I PM'd you guys. Ya, I wish I knew other offers as well. I don't even know what my options are as far as compensation, or if I even have any. When this all started my first case manager said they would make my first payment. I really pushed for an extended warranty, but he said they didn't do that. My 2nd case manager (retention specialist) offered me an 8 yr. 80k mile warranty. I asked for the max term which they ended up giving me.

 

[Captain Howdy]

Isn't lemon law federal legislation? Not many good things about New Jersey (believe it) but one of the few is staunch consumer protection laws. If vehicles fail to be fixed after three attempts, seller pays three times contract price in reparations. It's very slam dunk legislation with no wiggle room and strictly enforced in NJ. Big attorneys grab the cases on contingency like ambulance chasers.

 

[frogjbm]

Isn't lemon law federal legislation? Not many good things about New Jersey (believe it) but one of the few is staunch consumer protection laws. If vehicles fail to be fixed after three attempts, seller pays three times contract price in reparations. It's very slam dunk legislation with no wiggle room and strictly enforced in NJ. Big attorneys grab the cases on contingency like ambulance chasers.

Google Search

 

[FrankNSteinPC]

keep calling and emailing. document every time you call and demand a new case manager, a supervisor, or a retention specialist. That's a crazy response from them.

My case was escalated to Ram's Customer Retention Team. The experience was night and day! The person I am working with now calls back when he promises he will. One time, he was unable to, so he asked a colleague to connect. They are committed to ensuring a positive experience through this process. Then I got a call from the dealership telling me they wanted to move me into a new RHO and out of this one. I expect this to happen within the next week. The RHO is in transit. Ram's Customer Retention Team is working with me and the dealership to resolve this quickly.

 

[itsmekylep]

My case was escalated to Ram's Customer Retention Team. The experience was night and day! The person I am working with now calls back when he promises he will. One time, he was unable to, so he asked a colleague to connect. They are committed to ensuring a positive experience through this process. Then I got a call from the dealership telling me they wanted to move me into a new RHO and out of this one. I expect this to happen within the next week. The RHO is in transit. Ram's Customer Retention Team is working with me and the dealership to resolve this quickly.

Yup, once you get a retention specialist it's much better.

 

[Jeffhallphotos]

Well, after 2 weeks, the check engine came back on and I have loss of power…..again!

 

[Adub]

Well, after 2 weeks, the check engine came back on and I have loss of power…..again!
View attachment 9214

Any updates? Did you remove the tuner before all of this?

 

[Jeffhallphotos]

Any updates? Did you remove the tuner before all of this?

Yes, removed the tuner and they never suspected it. The truck is ready and I get it on Monday. The other CAT blew and it has been replaced.

They are going to do another compensation and bigger warranty but that hasn’t been determined yet but I’ll let you know.

The decision to buy it back was denied too. If this happens again, I’ll be getting a lawyer if they don’t buy it back

 

[truckguy]

Yes, removed the tuner and they never suspected it. The truck is ready and I get it on Monday. The other CAT blew and it has been replaced.

They are going to do another compensation and bigger warranty but that hasn’t been determined yet but I’ll let you know.

The decision to buy it back was denied too. If this happens again, I’ll be getting a lawyer if they don’t buy it back

If they bought it back did you have a plan for another vehicle? Another RHO or something different?

 

[Myers1981]

Yes, removed the tuner and they never suspected it. The truck is ready and I get it on Monday. The other CAT blew and it has been replaced.

They are going to do another compensation and bigger warranty but that hasn’t been determined yet but I’ll let you know.

The decision to buy it back was denied too. If this happens again, I’ll be getting a lawyer if they don’t buy it back

Do you think they'll ever be performance shops that specialize in the rho platform? Any of the cars i had i hated dealing with dealerships and warranty stuff. It almost always was a negative experience.

I was always more happy when I found a shop that I trusted and their vertical was the platform I had. In example a corvette shop or GTR shop. I'm hoping in the future this platform will have good aftermarket support and be able to make a great truck even better.

Hopefully you get your truck in perfect working order and all this is in the past.

 

[Adub]

Yes, removed the tuner and they never suspected it. The truck is ready and I get it on Monday. The other CAT blew and it has been replaced.

They are going to do another compensation and bigger warranty but that hasn’t been determined yet but I’ll let you know.

The decision to buy it back was denied too. If this happens again, I’ll be getting a lawyer if they don’t buy it back

Hope to see more excellent photos and tuner updates with no issues moving forwards!

 

[Eighty]

Yes, removed the tuner and they never suspected it. The truck is ready and I get it on Monday. The other CAT blew and it has been replaced.

They are going to do another compensation and bigger warranty but that hasn’t been determined yet but I’ll let you know.

The decision to buy it back was denied too. If this happens again, I’ll be getting a lawyer if they don’t buy it back

I hope you realize that Stellantis monitors social media (including chat forums). You’re announcing to the whole world that you put a tuner on your truck and are now trying to hold them to warranty replacements, with the threat of a lawyer in the near future?