They cannot fix my 2025 RHO! Too new of a truck???

[FrankNSteinPC]

I was soooooo excited to buy an RHO! Sure, it's not the TRX, but it's still a beastly truck with many gadgets, electronics, and a fun-to-drive machine. However, I drove off the lot and immediately received a "U-Connect Error" and an immediate service-required message. I drove it a bit more, and the Blind Spot Monitoring began failing on start-up as well, and the lights would stay on in the side mirrors. AEB and Cruise Control would stop working. I moved the shifter into "Sport" mode once to "tap the gas" and feel a little of what I bought; it instantly hit the redline and would not stop (even with no gas applied) until I threw the shifter out of the sport mode. That lasted about 2-3 seconds, but it was not a fun few seconds. At this point, I knew something was seriously wrong with this truck. So, it went back to the dealership to get fixed.

My RHO has sat at the dealership since Feb 7, 2025. I purchased it on Jan 31, and picked it up on Feb 1. Now, it sits in a service department that cannot fix it. They have no idea where to look. They will not replace or change anything until Ram tells them they should.

I was told that due to this truck having such low miles (I bought it at 58 mi) and its extensive errors within its system, the problem is far beyond the capabilities of the dealership. No one has been trained on this new system installed in the 2025 Ram vehicles. They say it communicates much differently than the previous Dodge/Rams they service. They are unsure what to do with the trucks' new "Ethernet" system.

 

[truckguy]

Sounds like you need to request a refund or lemon law. It’s possible you could get them to refund the purchase price and reorder if you felt inclined.

 

[RHOfan]

Your issues are not isolated. Ram is aware & working on a software patch (maybe, if that’s really the issue).

Keep us informed on what happens next!

 

[itsmekylep]

Similar issues with mine. Purchased 1/31 and back to the dealer 2/3. Truck would throw faults on the dash and check engine light, as well as stick in gear until I came to a stop. They ordered a new PCM a few days later. New PCM arrived on 2/21 after countless calls to Ram Cares. New PCM would not communicate with RF hub. Sounds like they are going to order another PCM. While all this is extremely frustrating for me, my dealer has been very helpful. Your Dealer sounds like they're lost.

 

[Air’d outSRT]

I was soooooo excited to buy an RHO! Sure, it's not the TRX, but it's still a beastly truck with many gadgets, electronics, and a fun-to-drive machine. However, I drove off the lot and immediately received a "U-Connect Error" and an immediate service-required message. I drove it a bit more, and the Blind Spot Monitoring began failing on start-up as well, and the lights would stay on in the side mirrors. AEB and Cruise Control would stop working. I moved the shifter into "Sport" mode once to "tap the gas" and feel a little of what I bought; it instantly hit the redline and would not stop (even with no gas applied) until I threw the shifter out of the sport mode. That lasted about 2-3 seconds, but it was not a fun few seconds. At this point, I knew something was seriously wrong with this truck. So, it went back to the dealership to get fixed.

My RHO has sat at the dealership since Feb 7, 2025. I purchased it on Jan 31, and picked it up on Feb 1. Now, it sits in a service department that cannot fix it. They have no idea where to look. They will not replace or change anything until Ram tells them they should.

I was told that due to this truck having such low miles (I bought it at 58 mi) and its extensive errors within its system, the problem is far beyond the capabilities of the dealership. No one has been trained on this new system installed in the 2025 Ram vehicles. They say it communicates much differently than the previous Dodge/Rams they service. They are unsure what to do with the trucks' new "Ethernet" system.

Lemon law it

 

[frogjbm]

Your issues are not isolated. Ram is aware & working on a software patch (maybe, if that’s really the issue).

Keep us informed on what happens next!

But…are they?

 

[Cautionary Tale]

I was soooooo excited to buy an RHO! Sure, it's not the TRX, but it's still a beastly truck with many gadgets, electronics, and a fun-to-drive machine. However, I drove off the lot and immediately received a "U-Connect Error" and an immediate service-required message. I drove it a bit more, and the Blind Spot Monitoring began failing on start-up as well, and the lights would stay on in the side mirrors. AEB and Cruise Control would stop working. I moved the shifter into "Sport" mode once to "tap the gas" and feel a little of what I bought; it instantly hit the redline and would not stop (even with no gas applied) until I threw the shifter out of the sport mode. That lasted about 2-3 seconds, but it was not a fun few seconds. At this point, I knew something was seriously wrong with this truck. So, it went back to the dealership to get fixed.

My RHO has sat at the dealership since Feb 7, 2025. I purchased it on Jan 31, and picked it up on Feb 1. Now, it sits in a service department that cannot fix it. They have no idea where to look. They will not replace or change anything until Ram tells them they should.

I was told that due to this truck having such low miles (I bought it at 58 mi) and its extensive errors within its system, the problem is far beyond the capabilities of the dealership. No one has been trained on this new system installed in the 2025 Ram vehicles. They say it communicates much differently than the previous Dodge/Rams they service. They are unsure what to do with the trucks' new "Ethernet" system.

I had all those issues, except trying to put it in race mode before the break-in and subsequent system unlock...hopefully you didn't do that prior to a solid 750 miles. Every single one of those issues worked itself out through driving, engine start-ups and turn offs. I'd just take it back, follow owner's manual break-in and continue that. All my issues vanished one by one by 1800 miles. Now I just have setting not saving, which is kind of its own kind of hell.

 

[Don50BMG]

I was soooooo excited to buy an RHO! Sure, it's not the TRX, but it's still a beastly truck with many gadgets, electronics, and a fun-to-drive machine. However, I drove off the lot and immediately received a "U-Connect Error" and an immediate service-required message. I drove it a bit more, and the Blind Spot Monitoring began failing on start-up as well, and the lights would stay on in the side mirrors. AEB and Cruise Control would stop working. I moved the shifter into "Sport" mode once to "tap the gas" and feel a little of what I bought; it instantly hit the redline and would not stop (even with no gas applied) until I threw the shifter out of the sport mode. That lasted about 2-3 seconds, but it was not a fun few seconds. At this point, I knew something was seriously wrong with this truck. So, it went back to the dealership to get fixed.

My RHO has sat at the dealership since Feb 7, 2025. I purchased it on Jan 31, and picked it up on Feb 1. Now, it sits in a service department that cannot fix it. They have no idea where to look. They will not replace or change anything until Ram tells them they should.

I was told that due to this truck having such low miles (I bought it at 58 mi) and its extensive errors within its system, the problem is far beyond the capabilities of the dealership. No one has been trained on this new system installed in the 2025 Ram vehicles. They say it communicates much differently than the previous Dodge/Rams they service. They are unsure what to do with the trucks' new "Ethernet" system.

call Ram customer service every day and complain ,the techs don't have a open RR time and they don't want to lose money on the time that is allotted for warranty repair , Ram will have to say the will pay the mechanic for he complete time, once they get the ok from ram it will be fixed.