Electronic safety systems unavailable, limited functionality…service required

[MattH89]

So far I have only had 5 error codes,

Day of pickup:
Emergency braking
Adaptive cruise control
Let truck sit for 20 minutes, lights went off on ip
About 10 miles later:
Blind spot
Restart all was good again

Two days later:
Check brake switch
Restart, all good again

Next day
Just a light that I think meant throttle controller
Restart all is good.

Nothing since then.
This was odd though in the app I got these the day after pickup:
View attachment 1924

After a day they cleared out from the app.
Temperatures have been near Zero for a few days and no dead batteries, and no other issues. I use the app daily.

Only 5. Brand new $90k truck. Man we live in different realities.

 

[Ghost02]

Only 5. Brand new $90k truck. Man we live in different realities.

Exactly.

 

[mike12193]

Should I be jumping up and down like a 5 year old saying I need my truck fixed and have my truck sit at a dealer while the service department scratches their heads waiting for RAM to get back to them because they have no experience with the new BCM?
Some people like to bitch and moan to make themselves feel better, I am not one of those guys.
Couple things to consider, not that I feel I need to defend myself.
It’s not my daily driver, I knew full well there would be some software glitches with all the new tech and motor. The dealer I purchased it from is 6.5 hours away and my local dealers service is horrendous. So I will be patient and wait it out for the fixes.

Is it right that it has these issues , absolutely not! My issues have all cleared out after restart and besides the issues the truck is amazing. I am patient and I am sure RAM will iron out the bugs.
I know some are going to rely on it as a daily driver and maybe it’s not the best choice choosing the first year of a redesign.

 

[Ghost02]

Should I be jumping up and down like a 5 year old saying I need my truck fixed and have my truck sit at a dealer while the service department scratches their heads waiting for RAM to get back to them because they have no experience with the new BCM?
Some people like to bitch and moan to make themselves feel better, I am not one of those guys.
Couple things to consider, not that I feel I need to defend myself.
It’s not my daily driver, I knew full well there would be some software glitches with all the new tech and motor. The dealer I purchased it from is 6.5 hours away and my local dealers service is horrendous. So I will be patient and wait it out for the fixes.

Is it right that it has these issues , absolutely not! My issues have all cleared out after restart and besides the issues the truck is amazing. I am patient and I am sure RAM will iron out the bugs.
I know some are going to rely on it as a daily driver and maybe it’s not the best choice choosing the first year of a redesign.

I don't think either of the replies to your post were intended to shame or condemn you or your choices or happiness. Awesome for you to enjoy your new truck. Different strokes for different folks.

 

[SDMatt]

Thanks for the info. I’ll be picking up my truck in Idaho in mid January and making a 1000 mile trek to San Diego with it. I am nervous about having the error messages, but I guess as long as the issues aren’t more severe, it isn’t that bad. Glad that it wasn’t anything that stranded you!

Let us know how your journey goes. I'm in SD too, good luck.

 

[RHOfan]

I have said this before myself. My trx acted woncky when i first got it. All the fuses were not seated or pushed all the way in. Once i went through and made them all secure was a dream no more wierd issues.

Checked mine today…all well-seated in their respective sockets.

Thanks for the idea…one never knows when that issue will arise again for someone.

 

[RHOfan]

Ok…deleted Ram app, charged batteries, removed PPF from radar cover…last Friday, drove 12 miles & all seemed good. Stopped for an appointment, got back in the truck & within 1 mile, all heck broke loose! Continuous warnings about AEB (Automatic Emergency Braking) limited functionality, service required & blind spot triangles lit up.

Dropped at dealer this AM. Of course, no warnings popped during my 14 mile trip…flawless. And, no AEB or blind spot errors recorded on the ECU, just two failed communication between modules faults & an unexpected infotainment shutdown/restart (yeah, it happened, but only once…not worried…never had a vehicle that didn’t require that on occasion).

My service advisor says they have a new (to his dealership) body electronics specialist starting today. Fingers crossed it’ll get fixed permanently.

 

[RHOfan]

Just got word…my truck is ready, but not fixed.

The tech got with an engineer at Ram & this is a known issue affecting RHO (they would not say how many, but mine is not an isolated case) & they do NOT have a fix. I will be notified when a software patch is available.

Not happy, but I can turn the features off, so I’m not bothered by fault alerts.

Honestly, I think they have bigger fish to fry with other more serious issues. I was told by an internal party that “They really pushed these things out.”

Now kinda wishing I’d waited on RHO. Well, hopefully I don’t suffer a loss that could have been prevented by the safety system. Time will tell. Drive carefully folks!

 

[Clutch23]

Just got word…my truck is ready, but not fixed.

The tech got with an engineer at Ram & this is a known issue affecting RHO (they would not say how many, but mine is not an isolated case) & they do NOT have a fix. I will be notified when a software patch is available.

Not happy, but I can turn the features off, so I’m not bothered by fault alerts.

Honestly, I think they have bigger fish to fry with other more serious issues. I was told by an internal party that “They really pushed these things out.”

Now kinda wishing I’d waited on RHO. Well, hopefully I don’t suffer a loss that could have been prevented by the safety system. Time will tell. Drive carefully folks!

At least they are saying its a know issue so they can get this worked out.

 

[RHOfan]

On the plus side, my service advisor was spectacular. That’s a strong word, but I mean it. He knows I’m a “car guy” who cares for his vehicles on a different level than the general public. When I pulled up & we finished discussing the issue, he cleared out the other cars in the service drive & immediately took my vehicle to the employee parking area, where it would be safe. When I picked the vehicle up, he made sure I knew it was locked & secured from public tampering.

THAT made me happy! The rest is inconvenient, but the dealership has absolutely no control over it.

 

[frogjbm]

On the plus side, my service advisor was spectacular. That’s a strong word, but I mean it. He knows I’m a “car guy” who cares for his vehicles on a different level than the general public. When I pulled up & we finished discussing the issue, he cleared out the other cars in the service drive & immediately took my vehicle to the employee parking area, where it would be safe. When I picked the vehicle up, he made sure I knew it was locked & secured from public tampering.

THAT made me happy! The rest is inconvenient, but the dealership has absolutely no control over it.

Man what a dramatic circus this is for you and several others, it’s insane to me. Sure hope these issues get resolved quickly for everyone.

 

[RHOfan]

Man what a dramatic circus this is for you and several others, it’s insane to me. Sure hope these issues get resolved quickly for everyone.

He did mention a service bulletin for the misfires was released 3 weeks from their 1st case (I think we’ve seen that one…wiring harness damage)…he seemed hopeful the software fix for the safety systems could be available in as few a 7 days.

 

[BajaRHO]

Service light brought me here, popped up after 465 miles. Bummer there’s no fix yet. Oh well, hands free driving was good while it lasted….