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Koons Tysons Corner RHO Status Update 12/6

How’s the trade values been going with those that have picked up at Koons? It’ll be the only barrier for me once mine gets built, as I’m driving a vehicle that’s got me worried about trade value (2024 Tacoma).
 
How’s the trade values been going with those that have picked up at Koons? It’ll be the only barrier for me once mine gets built, as I’m driving a vehicle that’s got me worried about trade value (2024 Tacoma).
I sent in all the requested info on my trade and have not heard anything yet. I am wondering myself since I am picking up this week.
 
Brian wouldn't give a number on my trade as values can change, which makes sense. If he's way off I may just walk and see what Anthony at MD can do. Being this would be my third vehicle from Koon's I'm hoping he is fair.
 
Brian wouldn't give a number on my trade as values can change, which makes sense. If he's way off I may just walk and see what Anthony at MD can do. Being this would be my third vehicle from Koon's I'm hoping he is fair.
Makes sense, I will update once I pick it up.
 
I understand if the truck could be months away from being delivered but if the truck is already in shipping is a 2-4 weeks going to make that much difference? Maybe it’s not the final number but some ballpark number would be nice to see if it is comparable to other quotes.
 
How’s the trade values been going with those that have picked up at Koons? It’ll be the only barrier for me once mine gets built, as I’m driving a vehicle that’s got me worried about trade value (2024 Tacoma).
Never hurts to go to Carmax and Carvana and True Car and see what they come back with as a baseline. Most dealers will match or beat it if they're decent.
 
I sent in all the requested info on my trade and have not heard anything yet. I am wondering myself since I am picking up this week.
Nice. What day will you be there! I’m picking Thursday morning.
 
Not trading in as I'm selling my current vehicle through private sale
Let us guys know how the trade goes, i will be trading mine in about 2-3 weeks
I Picked up mine this afternoon and can say this. I FEEL I GOT SCREWED! The worst car buying experience I have ever had and I purchased many cars. Do not go pick your truck up unless you have some trade in numbers and finance rates in advance. Here is my situation. I live over 6 hours away from Koons and prior to picking up I kept asking about an approximate trade in value so I can get an idea if I should hold on to it or get a fair trade in value. Every time I asked I was told they couldn’t give a number until it hits the ground at the dealership. I waited patiently and when the truck came in I inquired about the trade in and also finance rates. Brian told me they would get back to me with an approximate trade in value, that sounded good to me.Now mind you Brian asked for all the particulars of the trade so I could get a ballpark number I made arrangements to drive down, taking a day off work for the pickup. I emailed Brian 2 days before pickup and was told I couldn’t get a number on the trade because the value changes too often and he would get a number before I headed down. . I should have taken that as a sign but I was looking forward to getting the truck. I knew there were 20 plus RHO’s that came in and knew Brian was swamped. . I also asked him for finance rates because my credit union was giving 4.99 for 60 months and was told that should not be an issue getting the same rate. I took all of this in good faith because Once the truck was at the dealership I had direct contact via phone with Brian and felt comfortable dealing with him. Now the night before I still didn’t hear back from Brian but figured all should be good. I headed down today and got there about a half hour early, figuring I could at least look over the truck. Nope, couldn’t do it. The truck wasn’t even prepped yet. So I strode by until Brian was ready. He asked for the keys to my trade, had the used car guy take a look and came back with a number $2000 less then Carvana, $2500 less the Carmax and $3000 less then Edmunds for a trade in. For that difference I would of kept the truck and sold it locally for more then those offers Now the finance part, they could not match the rate! they even diid 3 hard queries on my credit. I have a 836 score and at this point was beyond pissed. Brian was apologetic and was able to help out by adding another $1k Holliday cash on top of my bonus cash but in the end I really felt screwed. I could of backed out of the deal but didn’t I was already there for almost 3 hours and made the 6 1/2 hour trip. This was a lesson learned and hopefully I can help someone else that is in the same boat.
 
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Sorry for the long winded post above but I am still pissed. What makes it even worse is I had 3 issues on the way home, forward collision light came on, active braking unavailable and blind spot needs service. They came on one by one about 3 hours into my trip but cleared themselves out after I stopped for dinner. Not off to a good start.
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Really sorry to hear that you had such a bad experience with the trade as well as the financing. I have dealt with many dealerships in the NOVA area and know what to expect at this point. Carmax was 10-15 miles from you and could have took an Uber back to Koons to get a better deal, this is my plan. I would have come down and gave you a ride personally just to help you out if I knew you were having an issue. I also never try to believe these dealers and their finance lingo as most of them can't beat the credit unions since they tack their interest onto the loan as well to make money. Every once in a while you will find one that will do it but those are hard to come by. The lights coming on during your drive back seems to be the norm from what I am hearing and hopefully you don't see them again. I imagine they will be releasing some firmware updates to resolve some of these bugs in the near future. Post some pics of the truck if you don't mind! Congrats on finally getting it.
 
@mike12193 hope the rest of your drive home is/was smooth and no more issues. I will be doing a long trip it's looking like beginning of the year and have been debating driving and trading in or flying. So they would not match any other competing offers you gave them? Did they give you an option to decline the financing and using your own at the beginning? Thanks for your comments here it's got me thinking.
 
Twinturbo6, yes after the error lights went off the truck was great!! The hands-free cruise control is really nice and the massaging seats are pretty cool. Yes, the option was there to finance with my own bank but the problem was they said they would match my bank so I didn’t think it was an issue. The other issue is I never got a final number because they needed to research my first responder discount and my bonus cash to make sure it would apply. I would suggest if you were going to Trade get an approximate number and do the financing through your own bank.
 
A couple of pics.
 

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