They cannot fix my 2025 RHO! Too new of a truck???

[KrusherVA]

My truck is still at the dealer. Going on day 29. So far, they offered to pay my first month payment. It's been an absolute fight. I am requesting an extended warranty over money. Nice to hear they offered you money after 3 weeks. Must be differences in case managers.

Rho of the month down 29 days?! That’ll really instill fear in Raptor owners! Lol

 

[itsmekylep]

Rho of the month down 29 days?! That’ll really instill fear in Raptor owners! Lol

I was supposed to go drive it today to see if I could get it to act up. The Dealer did some pin clearance checks today in the harness and since then, they said it was running fine. Buuuuut they just called and said the issue came back so......

 

[OldSchool]

I was supposed to go drive it today to see if I could get it to act up. The Dealer did some pin clearance checks today in the harness and since then, they said it was running fine. Buuuuut they just called and said the issue came back so......

These damn wiring harness and associated electrical problems are ridiculous, such poor build quality and control. Looks like part shitty build/install and maybe they also cheaped out procuring the wiring harnesses themselves. Throw in some shitty software programming and I must admit I am worried about electrical gremlins popping up down the road as the poor connections start to fail. My climate control system wasn't functioning when I received my truck, but my local dealer traced it to a bad pin/harness connection and at least it is now fixed.

 

[RHOfan]

I contacted my dealer about the software patch that Ram engineering was supposed to release in about a week…that was in January…to fix my safety system faults. He said nothing has been released yet.

I asked if the software was faulty, why aren’t all RHOs experiencing this problem? He said that was a good question for Ram Cares, and he recommended I open a case with them. Yeah. A nice call center that logs complaints & offers perks in lieu of owners pursing Lemon Law.

For anyone who has received Ram Cares benefits, like cash payments or extended warranties, guessing you had to sign over your rights to sue under Lemon Law, no?

 

[itsmekylep]

I contacted my dealer about the software patch that Ram engineering was supposed to release in about a week…that was in January…to fix my safety system faults. He said nothing has been released yet.

I asked if the software was faulty, why aren’t all RHOs experiencing this problem? He said that was a good question for Ram Cares, and he recommended I open a case with them. Yeah. A nice call center that logs complaints & offers perks in lieu of owners pursing Lemon Law.

For anyone who has received Ram Cares benefits, like cash payments or extended warranties, guessing you had to sign over your rights to sue under Lemon Law, no?

Good question. I'll let you know when they call and offer me something. I spoke to my dealer, and they are now able to duplicate my check engine light by grabbing the harness at the back of the engine by the cam position sensor. They are waiting to see if ram wants to replace the engine harness, offer a pig tail repair kit, or install an overlay harness (my least favorite option).

 

[TX2025]

I contacted my dealer about the software patch that Ram engineering was supposed to release in about a week…that was in January…to fix my safety system faults. He said nothing has been released yet.

I asked if the software was faulty, why aren’t all RHOs experiencing this problem? He said that was a good question for Ram Cares, and he recommended I open a case with them. Yeah. A nice call center that logs complaints & offers perks in lieu of owners pursing Lemon Law.

For anyone who has received Ram Cares benefits, like cash payments or extended warranties, guessing you had to sign over your rights to sue under Lemon Law, no?

Great questions on rights in regards to lemon law

 

[FrankNSteinPC]

Rho of the month down 29 days?! That’ll really instill fear in Raptor owners! Lol

The one I purchased has been in service for 45 days. A jumper wiring harness and a telematic module were replaced, but it's still not fixed. So, at this point, we are moving into a different Ram RHO within a week. As I continue to scan forums, I am finding there are two distinct experiences. One camp is the one I am in, with more time in service than time driving it. Then, the other camp - the ones that got the solid, fun, reliable, dependable build. I have not found many, maybe 1-2 that said they hjad errors, took it into service, got it back a day or two later, all good, no issues. Few of those stories. Its either one or the other extremes. It is my hope that the one inbound will fit in the later camp.

 

[FrankNSteinPC]

UPDATE: Black RHO Fixed – 60 Days Later
After 60 long days, my Black Ram 1500 RHO has finally been fixed. I picked it up from Rockwall CDJR last night. While I'm still considering swapping to the White RHO, I have to admit—when I sat in the truck and that rich leather smell hit me, I paused. The massaging seats, the self-driving features, and the Harman Kardon system (while not at the B&O level I had in the Ford, it’s still solid)—all reminded me why I fell in love with the RHO in the first place.

I would highly recommend working with Kal and the sales team (Chris Miles) if you wish to purchase a vehicle @ Rockwall CDJR. They do seem to care and are very professional.

That said, my service experience at Rockwall CDJR, TX was appalling, and I would strongly caution anyone considering service at this dealership:
Why?

• Because service doesn't exist.
• Because customer service is just a fantasy.
• Because professionalism is a concept far removed from this group.

I didn’t get a single update from the service team for weeks. Only after escalating to the GM and Service Manager did I start receiving random, cryptic texts about parts being ordered—just vague, impersonal messages.

When I went to pick up my truck, the experience was a very cold, transactional affair. The advisor barely acknowledged my wife and me, just wanted to get through the paperwork, and acted like I was just another box to check. He didn’t even bring the truck to the service drive as you'd expect. Instead, he backed it out to the edge at the far end from where we were, left it running, and walked off. My wife was standing in plain sight, waiting for the vehicle, while I was inside talking to the Sales Manager and was completely ignored. Not even a "there's your truck" - nothing.

How could this tension have been avoided? By being a professional Service Team. One that acknowledges the customer, keeps them updated on progress, and assures them all is being done to solve their concerns. This team barely looks up when you walk in. They send cryptic messages with little to no context only after complaining about the lack of updates. The more you complain, the less friendly the interactions become, and the less they report. It's insane that this continues to be allowed by management. I gave up a month ago. I just stopped asking, stopped trying to find out the status, etc. It was not worth it for my blood pressure. I am not the only one who has complained about this advisor team, so I am not an isolated case. If it was, then I would have to look to myself as the reason. However, when describing the experience and acknowledging these concerns to the various levels of leadership, it becomes clear that this is not an isolated case. They are aware that they have a big problem in this area.

Then came the real kicker:

• The truck was filthy, inside and out.
• It had less than 1/16th of a tank of gas when I gave it to them with over half.
• They drove it over 100 miles during the repair window and left it empty.
• And no wash, no walkthrough, no explanation of what was done, no “thank you,” no respect.

To be blunt—it felt like a massive middle finger from the service department. Considering the noise I made over the last two months, I expected at least a clean vehicle and a bit of courtesy. Instead, we were treated like a nuisance. I spoke with the Sales Manager immediately. He was apologetic, but its far out of his hands.

To also be fair, the sales team took care of us. They ensured the tank was filled, not just to half, but to the full tank as agreed when I purchased the vehicle. This was an expectation based on a prior agreement. They also took it back to the detail team and got the truck washed. The sales team at this dealership is exceptional, and they genuinely care.

Bottom Line: I will never allow Rockwall CDJR’s service department to touch my vehicle again. Their lack of communication, disregard for customer experience, and general indifference are things I wouldn’t wish on anyone. I have NEVER had this kind of experience from a dealership service team. This department is the front line and represent the technicians working their asses off in the shop. No matter how amazing the technicians are, they are being muted by the poor Customer Service experience.

If you’re in the market for a Ram, be cautious about where you take it for service. Your ownership experience will depend just as much on the dealership service as it does on the truck. A positive service experience is one that always brought me back to Volvo. I know the name of my service advisor at Volvo, who has serviced all my vehicles for the last 18 years. I give him Christmas cards and show my appreciation for their outstanding service every time I am there. I have always had a great relationship with my service advisors. This team @ Rockwall CDJR is so bad that it's impossible to feel confident that you've handed your vehicle to qualified, caring individuals who will take care of your transportation with the utmost care.

Steps off soapbox.....

 

[OldSchool]

UPDATE: Black RHO Fixed – 60 Days Later
After 60 long days, my Black Ram 1500 RHO has finally been fixed. I picked it up from Rockwall CDJR last night. While I'm still considering swapping to the White RHO, I have to admit—when I sat in the truck and that rich leather smell hit me, I paused. The massaging seats, the self-driving features, and the Harman Kardon system (while not at the B&O level I had in the Ford, it’s still solid)—all reminded me why I fell in love with the RHO in the first place.

I would highly recommend working with Kal and the sales team (Chris Miles) if you wish to purchase a vehicle @ Rockwall CDJR. They do seem to care and are very professional.

That said, my service experience at Rockwall CDJR, TX was appalling, and I would strongly caution anyone considering service at this dealership:
Why?

• Because service doesn't exist.
• Because customer service is just a fantasy.
• Because professionalism is a concept far removed from this group.

I didn’t get a single update from the service team for weeks. Only after escalating to the GM and Service Manager did I start receiving random, cryptic texts about parts being ordered—just vague, impersonal messages.

When I went to pick up my truck, the experience was a very cold, transactional affair. The advisor barely acknowledged my wife and me, just wanted to get through the paperwork, and acted like I was just another box to check. He didn’t even bring the truck to the service drive as you'd expect. Instead, he backed it out to the edge at the far end from where we were, left it running, and walked off. My wife was standing in plain sight, waiting for the vehicle, while I was inside talking to the Sales Manager and was completely ignored. Not even a "there's your truck" - nothing.

How could this tension have been avoided? By being a professional Service Team. One that acknowledges the customer, keeps them updated on progress, and assures them all is being done to solve their concerns. This team barely looks up when you walk in. They send cryptic messages with little to no context only after complaining about the lack of updates. The more you complain, the less friendly the interactions become, and the less they report. It's insane that this continues to be allowed by management. I gave up a month ago. I just stopped asking, stopped trying to find out the status, etc. It was not worth it for my blood pressure. I am not the only one who has complained about this advisor team, so I am not an isolated case. If it was, then I would have to look to myself as the reason. However, when describing the experience and acknowledging these concerns to the various levels of leadership, it becomes clear that this is not an isolated case. They are aware that they have a big problem in this area.

Then came the real kicker:

• The truck was filthy, inside and out.
• It had less than 1/16th of a tank of gas when I gave it to them with over half.
• They drove it over 100 miles during the repair window and left it empty.
• And no wash, no walkthrough, no explanation of what was done, no “thank you,” no respect.

To be blunt—it felt like a massive middle finger from the service department. Considering the noise I made over the last two months, I expected at least a clean vehicle and a bit of courtesy. Instead, we were treated like a nuisance. I spoke with the Sales Manager immediately. He was apologetic, but its far out of his hands.

Bottom Line: I will never allow Rockwall CDJR’s service department to touch my vehicle again. Their lack of communication, disregard for customer experience, and general indifference are things I wouldn’t wish on anyone. I have NEVER had this kind of experience from a dealership service team. This department is the front line and represent the technicians working their asses off in the shop. No matter how amazing the technicians are, they are being muted by the poor Customer Service experience.

If you’re in the market for a Ram, be cautious about where you take it for service. Your ownership experience will depend just as much on the dealership service as it does on the truck. A positive service experience is one that always brought me back to Volvo. I know the name of my service advisor at Volvo, who has serviced all my vehicles for the last 18 years. I give him Christmas cards and show my appreciation for their outstanding service every time I am there. I have always had a great relationship with my service advisors. This team @ Rockwall CDJR is so bad that it's impossible to feel confident that you've handed your vehicle to qualified, caring individuals who will take care of your transportation with the utmost care.

Steps off soapbox.....

That sucks that you had such a horrible experience. I don’t know why it is so hard for people to just do their job well, it’s getting harder and harder to find people who care enough to put in the effort. Hopefully they have the truck 100% dialed in for you.

 

[truckguy]

UPDATE: Black RHO Fixed – 60 Days Later
After 60 long days, my Black Ram 1500 RHO has finally been fixed. I picked it up from Rockwall CDJR last night. While I'm still considering swapping to the White RHO, I have to admit—when I sat in the truck and that rich leather smell hit me, I paused. The massaging seats, the self-driving features, and the Harman Kardon system (while not at the B&O level I had in the Ford, it’s still solid)—all reminded me why I fell in love with the RHO in the first place.

I would highly recommend working with Kal and the sales team (Chris Miles) if you wish to purchase a vehicle @ Rockwall CDJR. They do seem to care and are very professional.

That said, my service experience at Rockwall CDJR, TX was appalling, and I would strongly caution anyone considering service at this dealership:
Why?

• Because service doesn't exist.
• Because customer service is just a fantasy.
• Because professionalism is a concept far removed from this group.

I didn’t get a single update from the service team for weeks. Only after escalating to the GM and Service Manager did I start receiving random, cryptic texts about parts being ordered—just vague, impersonal messages.

When I went to pick up my truck, the experience was a very cold, transactional affair. The advisor barely acknowledged my wife and me, just wanted to get through the paperwork, and acted like I was just another box to check. He didn’t even bring the truck to the service drive as you'd expect. Instead, he backed it out to the edge at the far end from where we were, left it running, and walked off. My wife was standing in plain sight, waiting for the vehicle, while I was inside talking to the Sales Manager and was completely ignored. Not even a "there's your truck" - nothing.

How could this tension have been avoided? By being a professional Service Team. One that acknowledges the customer, keeps them updated on progress, and assures them all is being done to solve their concerns. This team barely looks up when you walk in. They send cryptic messages with little to no context only after complaining about the lack of updates. The more you complain, the less friendly the interactions become, and the less they report. It's insane that this continues to be allowed by management. I gave up a month ago. I just stopped asking, stopped trying to find out the status, etc. It was not worth it for my blood pressure. I am not the only one who has complained about this advisor team, so I am not an isolated case. If it was, then I would have to look to myself as the reason. However, when describing the experience and acknowledging these concerns to the various levels of leadership, it becomes clear that this is not an isolated case. They are aware that they have a big problem in this area.

Then came the real kicker:

• The truck was filthy, inside and out.
• It had less than 1/16th of a tank of gas when I gave it to them with over half.
• They drove it over 100 miles during the repair window and left it empty.
• And no wash, no walkthrough, no explanation of what was done, no “thank you,” no respect.

To be blunt—it felt like a massive middle finger from the service department. Considering the noise I made over the last two months, I expected at least a clean vehicle and a bit of courtesy. Instead, we were treated like a nuisance. I spoke with the Sales Manager immediately. He was apologetic, but its far out of his hands.

Bottom Line: I will never allow Rockwall CDJR’s service department to touch my vehicle again. Their lack of communication, disregard for customer experience, and general indifference are things I wouldn’t wish on anyone. I have NEVER had this kind of experience from a dealership service team. This department is the front line and represent the technicians working their asses off in the shop. No matter how amazing the technicians are, they are being muted by the poor Customer Service experience.

If you’re in the market for a Ram, be cautious about where you take it for service. Your ownership experience will depend just as much on the dealership service as it does on the truck. A positive service experience is one that always brought me back to Volvo. I know the name of my service advisor at Volvo, who has serviced all my vehicles for the last 18 years. I give him Christmas cards and show my appreciation for their outstanding service every time I am there. I have always had a great relationship with my service advisors. This team @ Rockwall CDJR is so bad that it's impossible to feel confident that you've handed your vehicle to qualified, caring individuals who will take care of your transportation with the utmost care.

Steps off soapbox.....

This has been my experience at two RaM dealerships I have used with my current truck. I can’t think of a positive thing about any RAM dealership to be honest.

 

[FrankNSteinPC]

That sucks that you had such a horrible experience. I don’t know why it is so hard for people to just do their job well, it’s getting harder and harder to find people who care enough to put in the effort. Hopefully they have the truck 100% dialed in for you.

So far, as expected, this truck is a joy to drive when working. I am excited to be finally in this vehicle with it working. No errors at all. No warning messages. It appears they did a great job in fixing this truck from the state it was in 60 days ago. Again, this is the horrible part of what I posted. The technicians suffer from this front-line experience. I know the technicians are working their asses off. I know they have some great mechanics. It's that "face" of service that kills the entire experience. But on a positive note, I'm hoping it's dialed in and clear sailing ahead. I definitely love driving this truck. So I am grateful for their hard work and getting it to me in working condition finally.

This has been my experience at two RaM dealerships I have used with my current truck. I can’t think of a positive thing about any RAM dealership to be honest.

I am hearing many of the same as I scour the internet. However, I will be using the dealership on Highway 75 in Richardson, TX moving forward. A person I know has had his Hellcats serviced there. He says they are the best in the Dallas metroplex for service, and he has tried several, including Rockwall. He also expressed a similar experience with Rockwall's Service Team.

 

[moparfiend]

I am glad to see you got it back and it's working, when they work they are great trucks.

Did they detail what they had to do to fix the issues by chance?

 

[FrankNSteinPC]

I am glad to see you got it back and it's working, when they work they are great trucks.

Did they detail what they had to do to fix the issues by chance?

Sadly there was little to no discussion, no offer to provide any status, nor anything "helpful" other than - sign here and here. OK, did you see your truck on the way in? No. OK, Ill go get it.... and that was the end of that. He backed it up at the other end of the bay, left it running and walked off. The only thing I know is:
1. They had to replace a jumper wiring harness.
2. They had to change a telematic module
3. They had a backorder on "another part," which I have no idea what that was. The dealership instructed them to remove the part from an existing new Ram on the lot and get this truck fixed and out the door. Both used the same "thing," and they thought this would finally fix the truck. It did.

There is the actual extent of what I know occurred. Informative huh? Inspires confidence in the repairs too. Oh, and I opened the hood. They broke the casing around the battery, the felt thing. The red cover on the battery terminal was falling out of the truck. I was showing someone the truck, and we opened the hood, only to find it lying on cables by the battery. I picked it up and snapped it back on. Finding that one simple cover was not being put back on made me wonder what else had been missed in their haste.

 

[frogjbm]

Sadly there was little to no discussion, no offer to provide any status, nor anything "helpful" other than - sign here and here. OK, did you see your truck on the way in? No. OK, Ill go get it.... and that was the end of that. He backed it up at the other end of the bay, left it running and walked off. The only thing I know is:
1. They had to replace a jumper wiring harness.
2. They had to change a telematic module
3. They had a backorder on "another part," which I have no idea what that was. The dealership instructed them to remove the part from an existing new Ram on the lot and get this truck fixed and out the door. Both used the same "thing," and they thought this would finally fix the truck. It did.

There is the actual extent of what I know occurred. Informative huh? Inspires confidence in the repairs too. Oh, and I opened the hood. They broke the casing around the battery, the felt thing. The red cover on the battery terminal was falling out of the truck. I was showing someone the truck, and we opened the hood, only to find it lying on cables by the battery. I picked it up and snapped it back on. Finding that one simple cover was not being put back on made me wonder what else had been missed in their haste.

@FrankNSteinPC We need to know exactly what parts were replaced, would you mind asking for details?

 

[matt35hr]

UPDATE: Black RHO Fixed – 60 Days Later
After 60 long days, my Black Ram 1500 RHO has finally been fixed. I picked it up from Rockwall CDJR last night. While I'm still considering swapping to the White RHO, I have to admit—when I sat in the truck and that rich leather smell hit me, I paused. The massaging seats, the self-driving features, and the Harman Kardon system (while not at the B&O level I had in the Ford, it’s still solid)—all reminded me why I fell in love with the RHO in the first place.

I would highly recommend working with Kal and the sales team (Chris Miles) if you wish to purchase a vehicle @ Rockwall CDJR. They do seem to care and are very professional.

That said, my service experience at Rockwall CDJR, TX was appalling, and I would strongly caution anyone considering service at this dealership:
Why?

• Because service doesn't exist.
• Because customer service is just a fantasy.
• Because professionalism is a concept far removed from this group.

I didn’t get a single update from the service team for weeks. Only after escalating to the GM and Service Manager did I start receiving random, cryptic texts about parts being ordered—just vague, impersonal messages.

When I went to pick up my truck, the experience was a very cold, transactional affair. The advisor barely acknowledged my wife and me, just wanted to get through the paperwork, and acted like I was just another box to check. He didn’t even bring the truck to the service drive as you'd expect. Instead, he backed it out to the edge at the far end from where we were, left it running, and walked off. My wife was standing in plain sight, waiting for the vehicle, while I was inside talking to the Sales Manager and was completely ignored. Not even a "there's your truck" - nothing.

How could this tension have been avoided? By being a professional Service Team. One that acknowledges the customer, keeps them updated on progress, and assures them all is being done to solve their concerns. This team barely looks up when you walk in. They send cryptic messages with little to no context only after complaining about the lack of updates. The more you complain, the less friendly the interactions become, and the less they report. It's insane that this continues to be allowed by management. I gave up a month ago. I just stopped asking, stopped trying to find out the status, etc. It was not worth it for my blood pressure. I am not the only one who has complained about this advisor team, so I am not an isolated case. If it was, then I would have to look to myself as the reason. However, when describing the experience and acknowledging these concerns to the various levels of leadership, it becomes clear that this is not an isolated case. They are aware that they have a big problem in this area.

Then came the real kicker:

• The truck was filthy, inside and out.
• It had less than 1/16th of a tank of gas when I gave it to them with over half.
• They drove it over 100 miles during the repair window and left it empty.
• And no wash, no walkthrough, no explanation of what was done, no “thank you,” no respect.

To be blunt—it felt like a massive middle finger from the service department. Considering the noise I made over the last two months, I expected at least a clean vehicle and a bit of courtesy. Instead, we were treated like a nuisance. I spoke with the Sales Manager immediately. He was apologetic, but its far out of his hands.

To also be fair, the sales team took care of us. They ensured the tank was filled, not just to half, but to the full tank as agreed when I purchased the vehicle. This was an expectation based on a prior agreement. They also took it back to the detail team and got the truck washed. The sales team at this dealership is exceptional, and they genuinely care.

Bottom Line: I will never allow Rockwall CDJR’s service department to touch my vehicle again. Their lack of communication, disregard for customer experience, and general indifference are things I wouldn’t wish on anyone. I have NEVER had this kind of experience from a dealership service team. This department is the front line and represent the technicians working their asses off in the shop. No matter how amazing the technicians are, they are being muted by the poor Customer Service experience.

If you’re in the market for a Ram, be cautious about where you take it for service. Your ownership experience will depend just as much on the dealership service as it does on the truck. A positive service experience is one that always brought me back to Volvo. I know the name of my service advisor at Volvo, who has serviced all my vehicles for the last 18 years. I give him Christmas cards and show my appreciation for their outstanding service every time I am there. I have always had a great relationship with my service advisors. This team @ Rockwall CDJR is so bad that it's impossible to feel confident that you've handed your vehicle to qualified, caring individuals who will take care of your transportation with the utmost care.

Steps off soapbox.....

Welcome to the world of domestic vehicle dealer service
Worked in the auto repair field for almost 20years having to bring a domestic into any dealer service center was a nightmare, they just don't care ford, chevy or dodge take your pick. We eventually found a third party that paid for all the dealer licenses and could come in house to do after collision recalibrations

 

[FrankNSteinPC]

@FrankNSteinPC We need to know exactly what parts were replaced, would you mind asking for details?

Ill grab my paperwork I signed and look it over. I would assume the details are there.

Welcome to the world of domestic vehicle dealer service
Worked in the auto repair field for almost 20years having to bring a domestic into any dealer service center was a nightmare, they just don't care ford, chevy or dodge take your pick. We eventually found a third party that paid for all the dealer licenses and could come in house to do after collision recalibrations

Yes, to your point, "domestic" vehicle service departments have not always been a positive thing for me, including the reason I traded my Ford in on this RAM. A certain Ford dealer had been doing my scheduled maintenance. They even repaired the turbo several times, and even rebuilt the entire transmission. Each service was perfect green checks. Then came another turbo repair at 44k mi and an "Umm, we know we have done your maintenance for the last 20k mi, but you have 0 brakes in front, you need to replace your rotors as well! Oh and the wiring harness is your problem with the Turbo, but unfortunately its now out of warranty, so this will be out of pocket. - so yeah, even Ford f's it up! Volvo on the other hand, I have had the same advisor for 18 years, great guy, trust him completely. Always 100% top notch work and everything they say they did, they actually did. So yes, "domestic" service departments are massively horrible when compared to companies like Volvo or other foreign mfgs.

 

[BucsFan]

This is why I only do warranty work at dealers so it costs me nothing. Everything else at a trusted local shop. At dealers, they have so much volume, there is no "relationship", you are just an opportunity for retail pricing (vs. warranty/factory pricing) - it's just a transaction for them. At my local shop, with all of our vehicles serviced there, prices are better, service is better, they cut me slack on big jobs, they back up their work at no cost to me, ... I feel like family. It's a relationship.