Like others have mentioned, you have to call. The system is garbage. Your case manager will leave you hanging. They won’t update you when they say they will. Unfortunately I had to be that guy and I called/emailed daily after my truck had been in for 30+ days. I kept notes of each date and time I called and what the results were. In the end I was offered more than my monthly payment and an extended warranty. I haven’t signed my offer yet as I want a clear date when my truck will have the correct software put back in to go 117mph rather than the new 98mph I’m stuck with currently.
