So, quick update for everyone. The Service Tech was incredibly dismissive, proceeded to explain to me how a "performance" transmission operates, it was baffling as I immediately realized these folks didn't have a clue and likely didn't actually drive the vehicle. After some back and forth they acknowledged that since the RHO wasn't throwing a CEL, they had nothing to go on - plus it's the first RHO at their dealership. They said they could open a STAR (?) case but they would need more time with the vehicle. Again, it's baffling to me that they had possession of my vehicle to diagnose the issue, but were ready to hand the keys back to me instead of just proactively opening a case. If anyone in Central Texas has a dealership to recommend, please let me know - I don't want to waste time with these folks.