RHO Order Timing Considerations

[Dustin]

You've done nothing wrong, we would never penalize you for being frustrated with the timing of these orders. You can call me every name in the book and I would l still take every opportunity to show you the most efficient and transparent purchase when the truck comes in. If I wanted to work with less-passionate customers, I'd imagine selling Buicks would be pretty mundane. We value the energy and feedback, and we share it with RAM (sometimes when they ask, sometimes without them asking). The fact of the matter is that RAM operates in ways that are absolutely foreign to to most comparative experiences, and it's natural to try to find the smoking gun - but in this case, it still hasn't been found. It's not some rift between Mark Dodge and Ram, it's not a particular color, etc. We don't have any answers yet on what it is, but where I can show data I think may be valuable at large, I'll try too. I'm sorry if my intensity came across at first, I'm as passionate about our process and mission as you are about getting your truck!


Note: I have owned 3 Buicks in my younger years. They were wonderful. And we even factory-ordered them too, but I was too young to absorb how that process looked at that point, I got the hand-me-downs.

Do the Buicks come with ensure and joint cream? Asking for a friend......

 

[AnthonyRI]

Do the Buicks come with ensure and joint cream? Asking for a friend......

LOL I'm not sure, these days.
I had an 89, 93, and 97. I did get a reckless in the 97, for doing 96 in a 65. I have to think they had a good laugh at that back at the station. 'Twas almost exactly 19 years ago, a night not unlike tonight LOL.

 

[Gladiator]

You've done nothing wrong, we would never penalize you for being frustrated with the timing of these orders. You can call me every name in the book and I would l still take every opportunity to show you the most efficient and transparent purchase when the truck comes in. If I wanted to work with less-passionate customers, I'd imagine selling Buicks would be pretty mundane. We value the energy and feedback, and we share it with RAM (sometimes when they ask, sometimes without them asking). The fact of the matter is that RAM operates in ways that are absolutely foreign to to most comparative experiences, and it's natural to try to find the smoking gun - but in this case, it still hasn't been found. It's not some rift between Mark Dodge and Ram, it's not a particular color, etc. We don't have any answers yet on what it is, but where I can show data I think may be valuable at large, I'll try too. I'm sorry if my intensity came across at first, I'm as passionate about our process and mission as you are about getting your truck!


Note: I have owned 3 Buicks in my younger years. They were wonderful. And we even factory-ordered them too, but I was too young to absorb how that process looked at that point, I got the hand-me-downs.

 

[Gladiator]

Anthony:

PEACE. Thank you. As I read thru with people in October Nov. getting built the bewilderment turns to frustration. BUT it wasn't against MD. Honest. At least I didn't mean it that way--your interpretation was not what I meant or intended.

I now have decided to call RAM directly--to avoid driving you NUTZ. 2 calls into them. No reply for 4 days.

So the good news is I WILL DRIVE RAM NUTZ insteqd of you. I can be quite tenacious in banging my head against a wall.

PEACE; thanks!

 

[Joe86]

Anthony:

PEACE. Thank you. As I read thru with people in October Nov. getting built the bewilderment turns to frustration. BUT it wasn't against MD. Honest. At least I didn't mean it that way--your interpretation was not what I meant or intended.

I now have decided to call RAM directly--to avoid driving you NUTZ. 2 calls into them. No reply for 4 days.

So the good news is I WILL DRIVE RAM NUTZ insteqd of you. I can be quite tenacious in banging my head against a wall.

PEACE; thanks!

I've done it before you.. RAM don't give a F*.. I swear. I called multiple times, told them that I was going to buy a ford truck and all I got is crickets.

Probably they got a clown song in the background singing " we took your money, we took your money".
Seriously, it's a frustrating situation. I'm june order and nothing.

 

[KingCole]

AnthonyR1, How is Mark Dodge handling the incentives. I saw the $1,000 got extended to 2 Jan. My questions is do I get the incentive at time of order or when I take delivery? If the incentives are different how is that handled? Thanks

 

[Minarets]

AnthonyR1, How is Mark Dodge handling the incentives. I saw the $1,000 got extended to 2 Jan. My questions is do I get the incentive at time of order or when I take delivery? If the incentives are different how is that handled? Thanks

It should be on delivery

 

[shaun mcmaster]

I've done it before you.. RAM don't give a F*.. I swear. I called multiple times, told them that I was going to buy a ford truck and all I got is crickets.

Probably they got a clown song in the background singing " we took your money, we took your money".
Seriously, it's a frustrating situation. I'm june order and nothing.

May 8 - still nothing

 

[frogjbm]

It should be on delivery

What he said

 

[MongoSmash11]

The frustrating part for me is the lack of communication the dealers are getting from Ram about the process. This is Rams issue for messing up these orders and then the the dealers hanging to answer to their customers. The team at MD has been nothing but very helpful. It's pathetic that Ram won't give dealers updates on the earlier orders. Just my 2 cents.

 

[NDanecker]

AnthonyR1, How is Mark Dodge handling the incentives. I saw the $1,000 got extended to 2 Jan. My questions is do I get the incentive at time of order or when I take delivery? If the incentives are different how is that handled? Thanks

He answered this in a few posts. You can use incentives at time of order or delivery whichever is better but not both or anything in between.

 

[JMTAS4]

I've done it before you.. RAM don't give a F*.. I swear. I called multiple times, told them that I was going to buy a ford truck and all I got is crickets.

Probably they got a clown song in the background singing " we took your money, we took your money".
Seriously, it's a frustrating situation. I'm june order and nothing.

I tweeted at them and DMd and got a canned/AI response that it's within their normal timeframe. Anthony reported yesterday my truck has been waiting on a battery. I offered to ship one from Amazon to arrive today.

 

[NDanecker]

I tweeted at them and DMd and got a canned/AI response that it's within their normal timeframe. Anthony reported yesterday my truck has been waiting on a battery. I offered to ship one from Amazon to arrive today.

Don’t forget being able to accurately track that battery from warehouse to their doorstep unlike the smoke and mirrors tracking tool ram has.

 

[AnthonyRI]

AnthonyR1, How is Mark Dodge handling the incentives. I saw the $1,000 got extended to 2 Jan. My questions is do I get the incentive at time of order or when I take delivery? If the incentives are different how is that handled? Thanks

You have the option to utilize the incentives from time of order OR time of delivery in this case.
So if you ordered without rebates, you're finger-crossing that they exist when the truck comes in.

 

[AnthonyRI]

Anthony:

PEACE. Thank you. As I read thru with people in October Nov. getting built the bewilderment turns to frustration. BUT it wasn't against MD. Honest. At least I didn't mean it that way--your interpretation was not what I meant or intended.

I now have decided to call RAM directly--to avoid driving you NUTZ. 2 calls into them. No reply for 4 days.

So the good news is I WILL DRIVE RAM NUTZ insteqd of you. I can be quite tenacious in banging my head against a wall.

PEACE; thanks!

I will make one suggestion.
If you are not speaking to someone who will give you their direct phone number for a callback, OR an email that has THEIR OWN NAME in the address itself, you have not escalated far enough into the ranks. All of the chatbots, social media responses, or people who have generic no-name email addresses.... they do not have any more information than you already have.

 

[CamNak11]

I will make one suggestion.
If you are not speaking to someone who will give you their direct phone number for a callback, OR an email that has THEIR OWN NAME in the address itself, you have not escalated far enough into the ranks. All of the chatbots, social media responses, or people who have generic no-name email addresses.... they do not have any more information than you already have.

i straight up emailed the CEO of Ram the day before Thanksgiving. Not expecting to get a response either from her or anyone else. I did get a response from another higher-up in Ram. I had expressed my concern with early April-May orders that seemed to be forgotten. We emailed back and forth a couple times, he asked for my VIN and dealership I ordered from, and he got in touch with scheduling to see about getting my truck moving.
He said he will drop me a note once he hears back from them. That was Monday. Nothing yet.
I don’t know that I want to just throw his email and all that on here yet. But wanted to let everyone know, that you can actually get in touch with an actual person that may be able to help. I hope……

I always take the catch more bees with honey approach. Seems in my experience you get further being kind. Who would have thought.
Moral of the story is you may get just as far or further than me by emailing the CEO or a point of contact higher up. Never know until you try.

 

[frogjbm]

i straight up emailed the CEO of Ram the day before Thanksgiving. Not expecting to get a response either from her or anyone else. I did get a response from another higher-up in Ram. I had expressed my concern with early April-May orders that seemed to be forgotten. We emailed back and forth a couple times, he asked for my VIN and dealership I ordered from, and he got in touch with scheduling to see about getting my truck moving.
He said he will drop me a note once he hears back from them. That was Monday. Nothing yet.
I don’t know that I want to just throw his email and all that on here yet. But wanted to let everyone know, that you can actually get in touch with an actual person that may be able to help. I hope……

I always take the catch more bees with honey approach. Seems in my experience you get further being kind. Who would have thought.
Moral of the story is you may get just as far or further than me by emailing the CEO or a point of contact higher up. Never know until you try.

Share his email, I for one will email him now.

 

[CamNak11]

Share his email, I for one will email him now.

Brant Combs
[email protected]
I believe he is the Ram trucks brand manager. He has been nice to deal with, just hoping he can get this early order stuff sent up the food chain so to speak.

 

[frogjbm]

Share his email, I for one will email him now.

Ok I emailed the top brass, Christine Feuell at her gmail address on file [email protected] and [email protected] and didn't get kicked back, so must be valid email addresses.

 

[Irongoats]

Ok I emailed the top brass, Christine Feuell at her gmail address on file [email protected] and [email protected] and didn't get kicked back, so must be valid email addresses.

Go get them