Mark Dodge Issues

The below is exactly what was on my agreement when I signed on Monday

“ *Note – We do ask that you complete the transaction in full within 5 business days of your
order arriving to the dealership. If you need more time before physically obtaining the vehicle
– that’s completely fine!* “
If you ordered from Mark Dodge, seems like case closed. They stated the deal terms and just because they didn't do something outside of this doesn't mean they are in the wrong or unethical.
 
You started this thread saying the dealership didn't honor their agreement - but after asking some pretty basic questions, that doesn't seem like the case. You questioned the integrity of the dealership and so far, it appears like the issue was you - not them. Just because he called you on it and you didn't like his delivery doesn't make him wrong. While I agree it probably sucks to see your truck come and go, their margins have to be razor thin at these prices - so carrying the inventory for two weeks or more makes

If you ordered from Mark Dodge, seems like case closed. They stated the deal terms and just because they didn't do something outside of this doesn't mean they are in the wrong or unethical.
I'm not trying to convince you otherwise, just sharing my own personal encounter and think it's pretty shitty how it was handled....
 
If you ordered from Mark Dodge, seems like case closed. They stated the deal terms and just because they didn't do something outside of this doesn't mean they are in the wrong or unethical.
Yeah I’m on Mark Dodge’s side lol. I just pasted what was on my agreement because it does in fact state that if you need more time, they will allow it.

OP is saying they wouldn’t allow him more time, even after he offered $10k to show he’s still interested, but I doubt Mark Dodge will do that knowing how helpful they are and allow more time if need be.
 
Yeah I’m on Mark Dodge’s side lol. I just pasted what was on my agreement because it does in fact state that if you need more time, they will allow it.

OP is saying they wouldn’t allow him more time, even after he offered $10k to show he’s still interested, but I doubt Mark Dodge will do that knowing how helpful they are and allow more time if need be.
Ive got the email receipts 👍
 
Yeah I’m on Mark Dodge’s side lol. I just pasted what was on my agreement because it does in fact state that if you need more time, they will allow it.

OP is saying they wouldn’t allow him more time, even after he offered $10k to show he’s still interested, but I doubt Mark Dodge will do that knowing how helpful they are and allow more time if need be.
They said to physically pick it up/take possession of the vehicle - not to buy it. They will let it sit on their lot for a bit longer while you make it down there to pick it up - but they want their money and I can't say I blame them!
 
They said to physically pick it up/take possession of the vehicle - not to buy it. They will let it sit on their lot for a bit longer while you make it down there to pick it up - but they want their money and I can't say I blame them!
This!

It costs a dealer to hold a vehicle in their inventory. MD is selling to you at very thin margins because they are banking on not holding the vehicle.

They are willing to "store" it while you make shipping or flying arrangements but they want you to complete the transaction so they can transfer the vehicle off their books.
 
There are a few offering up to 11k off. Mark Dodge is one and Jim Glover is another.
Is this only if you order a truck? Because on glovers website they are charging an adm? Sorry about the questions but I’m coming from a raptor and everyone knows what it’s like trying to find a deal on them!! Lol
 
Did anyone else have issues with Mark Dodge? Customer service complaints, etc? Personally had a disagreement with the staff, they were rude and refused to honor my sales agreement or refund my "non-refundable" deposit. Just looking for feedback if anyone else is in the same boat.
Never had any issues with Mark Dodge. Even with my truck breaking down on my way home and being at a Phoenix dealer for 41 days literally just picked it up a couple hours ago Mark Dodge has called me every couple days to see how everything was going and if they can be of any assistance or help us. Why would you expect to get a “non-refundable” deposit back… I would refer people to Mark Dodge from all the follow up and their assistance still after the sale they’ve been amazing. Sorry your experience sucks, sounds like there’s more to the story your leaving out.
 
Never had any issues with Mark Dodge. Even with my truck breaking down on my way home and being at a Phoenix dealer for 41 days literally just picked it up a couple hours ago Mark Dodge has called me every couple days to see how everything way going and if they can be of any assistance or help us. Why would you expect to get a “non-refundable” deposit back… I would refer people to Mark Dodge from all the follow up and their assistance still after the sale they’ve been amazing. Sorry your experience sucks, sounds like there’s more to the story your leaving out.
I'm glad you had a great experience. No more to the story. Simply they don't want to hold the vehicle any amount of time, which is their choice. It's just business. But after all of the threads coming out with issues I feel less bad. It was never about the deposit I really just wanted the truck I ordered and have been waiting since May of last year when I ordered it. Oh well...
 
I think he had a simple request and wanted to send 10k still doesn't seem right or something's missing.
This thread is kind of coming off the rails. I completely understand that 10k deposit sounds reasonable to hold it but it lacks an understanding of their end and why the contract is the way it is. Let me try to explain without overcomplicating this too much.

1st - You placed a deposit and ordered a vehicle knowing that it could come in at any time (this is explained in correspondence and contract), and you agree to be in a position to purchase it when it is there. You didn't agree to pick up on that day, but to pay for it that day. My truck came in, and I'm out of town, paid for it, finished all paperwork and I'll pick it up next Wednesday. I fulfilled my end of the agreement, they will provide a truck and ride from New Orleans, which then fulfills their end.

2nd - Dealerships are not in position to "Own" their vehicles, they finance them through a "floor plan" which has interest like all financing, so if you are unable to purchase the truck that you agreed to purchase then it puts them in a bind of needing to move that inventory.

3rd - From a practical standpoint, if you aren't in a position to afford an item today but will be in two weeks it might be best to get something more affordable and within your budget, than being truck poor. Purely my opinion here, so take it as you will.
 
I'm glad you had a great experience. No more to the story. Simply they don't want to hold the vehicle any amount of time, which is their choice. It's just business. But after all of the threads coming out with issues I feel less bad. It was never about the deposit I really just wanted the truck I ordered and have been waiting since May of last year when I ordered it. Oh well...
So you had since last May to ensure your finances were in order and weren't able to do that? That is not MD's fault or problem. The price of the vehicle is stated when you place the order with them. You know down to the penny how big of a check you have to write. Sound like you're stretching yourself thin and passing undue blame onto the dealer.
 
Jim Glover is $10-14k off MSRP - call them.
I think all of the "good deals" are for order only. I haven't seen any dealerships willing to do more than a few k off for one on the lot. If you look on autotrader, it doesn't seem like there are that many on lots around the country. I'm sure over time the ones on the lot will come down in price, but I don't think you can get any great deals for in stock trucks.
 
I'm glad you had a great experience. No more to the story. Simply they don't want to hold the vehicle any amount of time, which is their choice. It's just business. But after all of the threads coming out with issues I feel less bad. It was never about the deposit I really just wanted the truck I ordered and have been waiting since May of last year when I ordered it. Oh well...
Just asking. Is it a timing issue or a financial issue? If it's timing just have it shipped & don't give up your deposit! Well if it's financial, then it's probably better to loose the deposit & not have a 70k truck! I'm not trying to be disrespectful in anyway, just trying to see your point!
 
I think all of the "good deals" are for order only. I haven't seen any dealerships willing to do more than a few k off for one on the lot. If you look on autotrader, it doesn't seem like there are that many on lots around the country. I'm sure over time the ones on the lot will come down in price, but I don't think you can get any great deals for in stock trucks.
I think you're right 👍🏻
 
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Exactly my point. Storing the truck for a couple of weeks when it arrives early vs trying their luck selling it on the lot racking up floor plan fees. The 10k was only to show my commitment to buying the truck nothing more...
Not my point I would agree if we're talking about honda civic. Completely different for Rho. Right now per Mark Dodge people are inquiring fast on orders buyer backed out on. Plus they sell it for few grand more
 
1,500 to Montrose, truck was loaded Tues evening had it Thur @ noon
I'm up in Evergreen, don't see a flat bed truck making it up here. Was there more than one vehicle on your delivery truck?
 
What do you mean when you say they refused to honor your sales agreement? I have one on order and it is very clear what the pre-rebate, out the door cost is - including dealer fees, tax, tags, etc. - and that whatever rebates that are available at the time of purchase will be an additional adjustment. I have all of that in print - so it doesn't seem like there is really any room for a disagreement.View attachment 5315
They don't charge $995 processing fee bro. That's not Mark Dodge
 
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