Just purchased truck few hours ago and it died while driving on highway

[testerdahl]

Maybe you could use your podium to tell Ram that 1/3 of the members of this forum who have received their trucks have experienced problems with their trucks. I think the point is Ram doesn't care about the rest of us.

I'll reference it when I pick up my truck. That's why I'm reading through this forum right now.

And, I said this in another thread, you do have a voice. Every post you have made is being read by Ram and an agency they employ. Every time you visit the dealership with an issue that is being recorded and logged as well. You are not powerless. They read your stuff as well as watch/read mine.

 

[Cub Driver]

So now you are saying it is Stellantis and not the engineers who designed the truck?

Its neither!!! The ACCOUNTANTS design the product!!!!

 

[MattH89]

So now you are saying it is Stellantis and not the engineers who designed the truck?

If you still don't get it, you're not going to. Best of luck with whatever it is you're trying to accomplish with the blitz you're on today.

 

[testerdahl]

Its neither!!! The ACCOUNTANTS design the product!!!!

Have you ever met an accountant? Design is not their forte.

 

[Ghost02]

Maybe you could use your podium to tell Ram that 1/3 of the members of this forum who have received their trucks have experienced problems with their trucks. I think the point is Ram doesn't care about the rest of us.

And a good number are either not accepting delivery or not ordering.

 

[Cub Driver]

Have you ever met an accountant? Design is not their forte.

That is THE point. The designs are, in all auto manufacturing these days, directed to be as cost effective as possible. Otherwise, these vehicles would all have unlimited service lives.

 

[testerdahl]

That is THE point. The designs are, in all auto manufacturing these days, directed to be as cost effective as possible. Otherwise, these vehicles would all have unlimited service lives.

I hear what you are saying. I just don't buy it. I've done so many stories over the past decade of million mile trucks for example. I hear directly from consumers who are going 300k, 400k, 500k+ without issues either.

When I was growing up, if a vehicle made it to 100k it was used up. Now we have trucks going a lot longer than that, however, they are built to fail? That just doesn't square up.

Yes, when a truck has issues early or doesn't last people get pissed and blame anyone and everyone. It is easy to blame the corporation or the engineer. I understand that.

I just think when you step back out of the doom loop forums often present, the reality is trucks have never been more reliable.

 

[Cub Driver]

I hear what you are saying. I just don't buy it. I've done so many stories over the past decade of million mile trucks for example. I hear directly from consumers who are going 300k, 400k, 500k+ without issues either.

When I was growing up, if a vehicle made it to 100k it was used up. Now we have trucks going a lot longer than that, however, they are built to fail? That just doesn't square up.

Yes, when a truck has issues early or doesn't last people get pissed and blame anyone and everyone. It is easy to blame the corporation or the engineer. I understand that.

I just think when you step back out of the doom loop forums often present, the reality is trucks have never been more reliable.

Not built to fail. Built to have a shorter service life.
As a business owner with a number of trucks and cars over the past 35 years, our average failure rate (cost to repair exceeds acceptable limits) has been 120k miles up until 20 years ago and has now slipped to 65k miles. This includes GM, Ford, Toyota and Ram. Toyota longevity caries the average pretty high. However, that is only with a 1/2 ton truck. 3/4 ton obviously only allows the big 3. All dealer maintained.
Our latest was a 23 Ram Cummins with a 10k mile engine failure. The one before that was a 40k mile Cummins that had multiple transmissions and DPF issues. I believe much of this is forced regulation for safety and emissions. But to say cost is not a factor for any manufacturer is absurd.

 

[testerdahl]

Not built to fail. Built to have a shorter service life.
As a business owner with a number of trucks and cars over the past 35 years, our average failure rate (cost to repair exceeds acceptable limits) has been 120k miles up until 20 years ago and has now slipped to 65k miles. This includes GM, Ford, Toyota and Ram. Toyota longevity caries the average pretty high. However, that is only with a 1/2 ton truck. 3/4 ton obviously only allows the big 3. All dealer maintained.
Our latest was a 23 Ram Cummins with a 10k mile engine failure. The one before that was a 40k mile Cummins that had multiple transmissions and DPF issues. I believe much of this is forced regulation for safety and emissions. But to say cost is not a factor for any manufacturer is absurd.

Certainly cost plays a role. It plays a role in any business. There's a difference though in cutting corners on things like sound deadening and paint quality versus losing a customer for life due to lower reliability.

You've had some bad luck as of late. Got it. I can talk to 20 people just like you and get 20 different answers. Just the way the world works.

 

[OldSchool]

Have you ever met an accountant? Design is not their forte.

Neither is sarcasm...

 

[OldSchool]

I'll reference it when I pick up my truck. That's why I'm reading through this forum right now.

And, I said this in another thread, you do have a voice. Every post you have made is being read by Ram and an agency they employ. Every time you visit the dealership with an issue that is being recorded and logged as well. You are not powerless. They read your stuff as well as watch/read mine.

But @testerdahl - We should have the ability to email or pick up the phone and actually converse with someone that can do something about issues with 8 month old orders with no progress or significant problems with our new RHO's. Automated Bot crap responses that mean nothing are infuriating. Ram/Stellantis leaves an intentional almost impenetrable void between them and the consumer intentionally and that pisses people off a hell of a lot more than they think it does.

 

[Raddonkey]

Even though I ran into this issue, I’m reordering a getting into a new one. I liked the truck enough where I don’t care. I understand shit happens. If it happens again, I’ll probably end up with a TRX but otherwise I’m still on the RHO train

There is an engineering case for the wire harness creating theses misfires. The injector command from the pcm is on the ground side. SO if this is the case if the injector harness shorted t ground it would explain the injector wide open and creating this hydrolock concern and the melted cats that others have seen. I sure hope that dealer just rolls you out of the truck or Stellantis makes it right with a buy back/replacement or expedites the engine and repair. The wire repair has been successful on several misfire concerns I have seen. I cant say for sure in your case, but most likely the culprit.

Send me a PM if I can help in anyway.

 

[Dan G]

There is an engineering case for the wire harness creating theses misfires. The injector command from the pcm is on the ground side. SO if this is the case if the injector harness shorted t ground it would explain the injector wide open and creating this hydrolock concern and the melted cats that others have seen. I sure hope that dealer just rolls you out of the truck or Stellantis makes it right with a buy back/replacement or expedites the engine and repair. The wire repair has been successful on several misfire concerns I have seen. I cant say for sure in your case, but most likely the culprit.

Send me a PM if I can help in anyway.
View attachment 4190

Thank you! I will reach out if needed, debating if I should go in today and talk to the salesman or wait the the dealership owner to come back next week, I have a good relationship with him as well.

 

[Raddonkey]

Thank you! I will reach out if needed, debating if I should go in today and talk to the salesman or wait the the dealership owner to come back next week, I have a good relationship with him as well.

From my experience the sooner the better, If it is financed and they have submitted it, makes it harder to roll you out when the deal is funded. At least let them know your expectations. Sales man cant make those decisions, General manager can and he can reach out to the owner if needed. Just my $.02

 

[Dan G]

I just stopped by and as expected he recommend I wait for the owner to get back but he put a pause on all paperwork and guaranteed they will take care of me and that I’ll be happy with what the owner offers me and I don’t doubt it, they really are great guys. Not their fault this happened to my truck and I’m not even concerned about them making it right.

 

[RADA]

I just stopped by and as expected he recommend I wait for the owner to get back but he put a pause on all paperwork and guaranteed they will take care of me and that I’ll be happy with what the owner offers me and I don’t doubt it, they really are great guys. Not their fault this happened to my truck and I’m not even concerned about them making it right.

It sounds like they are treating you fairly, which is excellent.

Keep us updated.

 

[testerdahl]

But @testerdahl - We should have the ability to email or pick up the phone and actually converse with someone that can do something about issues with 8 month old orders with no progress or significant problems with our new RHO's. Automated Bot crap responses that mean nothing are infuriating. Ram/Stellantis leaves an intentional almost impenetrable void between them and the consumer intentionally and that pisses people off a hell of a lot more than they think it does.

I completely agree. I don't have the luxury either. My truck was ordered back in May. So was Ram CEO Tim Kuniskis. Last I heard he hadn't gotten his truck either.

 

[KA1902]

I'll reference it when I pick up my truck. That's why I'm reading through this forum right now.

And, I said this in another thread, you do have a voice. Every post you have made is being read by Ram and an agency they employ. Every time you visit the dealership with an issue that is being recorded and logged as well. You are not powerless. They read your stuff as well as watch/read

Yes they need to actively monitor this forum. I believe that 80-90% of the individuals who ordered RHO are active participants here. Engaging with the forum would provide them with a direct channel to address consumer-reported issues proactively, potentially avoiding the need for regulatory recalls, which could further harm the company’s already damaged reputation.

 

[MattH89]

Yes they need to actively monitor this forum. I believe that 80-90% of the individuals who ordered RHO are active participants here. Engaging with the forum would provide them with a direct channel to address consumer-reported issues proactively, potentially avoiding the need for regulatory recalls, which could further harm the company’s already damaged reputation.

No chance at those percentages. I'd guess we're probably 20% at most. Active probably 5%.

 

[Bigram]

Maybe you could use your podium to tell Ram that 1/3 of the members of this forum who have received their trucks have experienced problems with their trucks. I think the point is Ram doesn't care about the rest of us.

1/3 of the 746 members is 249.

do you know how many RHO's in total have been made?

if i was a betting person I would say it only amounts to 1 percent of the RHO's that are having issues.

the Sterling Heights Assembly Plant builds around 40 trucks an hour or around 6900 trucks in a five day week for all models.

so if only 249 people have an issue management would feel pretty good in my opinion.