Misfiring after 475 miles

[HTX]

Does anyone know if there is a RAM representative on this forum? Or one that is on the forum for the TRX?

 

[NDanecker]

Since this most likely happened from a too rich issue (either stuck fuel injector and/or programming) I would be concerned about damaged valves and/or turbo(s).

 

[daniellelaven022]

Well it will be before I take mine back. No sense of taking possession for them to melt again. Rather have it sit there a month. I’m at 2 weeks now. As suggested by others, I’ve told them to look into PCM. They said the injectors look good. So assume it’s a software issue..

We did tell them our concerns about what caused them to melt. Going to ask them tomorrow if they started a STAR Case with engineering and also if they could perform a leak down test if she was running too lean. I’ll keep y'all posted.

 

[Cpl0724]

I have been fine waiting, frustrated, but generally been patient. This is altogether different. Find myself searching listings for a Raptor. Thing is, Ram has spoiled me on the interiors, and the RHO, in my opinion, is a perfect truck- but not if I can’t trust it. Really don’t know what to do. Ordered 6/1, no movement. Glad for that now. I just think I will be paying more for less with the Raptor. Going to see if any deals present themselves since we are approaching the new year and stay in tune to what is happening here. Really want the RHO, but if things keep going south I might get a Raptor until things settle out.

 

[Joe86]

@HTX where did you buy your vehicle from? Did you have a long drive back home?

 

[702to540]

This reminds me of the trx. Lots of people having issues from new with the brick on the supercharger leaking coolant into motor. I never had issue with mine but some people had issues within 500 miles.

 

[HTX]

@HTX where did you buy your vehicle from? Did you have a long drive back home?

Helfman River Oaks in Houston. No, fortunately I am local and they put me in a rental.

 

[HTX]

We did tell them our concerns about what caused them to melt. Going to ask them tomorrow if they started a STAR Case with engineering and also if they could perform a leak down test if she was running too lean. I’ll keep y'all posted.

When the STAR case is opened do you have any direct contact with RAM. For my last issue with BMW I was assigned a case manager that I interacted with directly. They separately had their engineering team work with the dealer. Just wondering what the process is like as my dealer did open a STAR case but I’ve not been contacted or informed on that process.

 

[daniellelaven022]

When the STAR case is opened do you have any direct contact with RAM. For my last issue with BMW I was assigned a case manager that I interacted with directly. They separately had their engineering team work with the dealer. Just wondering what the process is like as my dealer did open a STAR case but I’ve not been contacted or informed on that process.

I use to work for Ram at my local dealer (though my truck didn’t make it home so it’s about three hours away) they have two types of cases. Sounds pretty similar to BMW The customer side can open a case where they assign a specialist to, they are the people the customers will interact with and they have access to the star case notes and they are who you would need to start a lemon law case if you went that route. I created a case because my goal is to try to have them cover delivery cost to get truck back to me, and hoping I can try to get a warranty on it at their expense (wishful thinking). Then technicians can open star cases with engineering to let them know what’s going on and to see what they suggest and as far as I know Star doesn’t talk to the customers they just deal directly with the technician and service department side.

 

[HTX]

I use to work for Ram at my local dealer (though my truck didn’t make it home so it’s about three hours away) they have two types of cases. Sounds pretty similar to BMW The customer side can open a case where they assign a specialist to, they are the people the customers will interact with and they have access to the star case notes and they are who you would need to start a lemon law case if you went that route. I created a case because my goal is to try to have them cover delivery cost to get truck back to me, and hoping I can try to get a warranty on it at their expense (wishful thinking). Then technicians can open star cases with engineering to let them know what’s going on and to see what they suggest and as far as I know Star doesn’t talk to the customers they just deal directly with the technician and service department side.

Very helpful- thank you

 

[Gassywizard22]

Have there been any mentions of PCM updates? @HTX @daniellelaven022

 

[HTX]

None that I’m aware of

 

[yoda33073]

Have there been any mentions of PCM updates? @HTX @daniellelaven022

Ask the guy that works building truck beds at SHAP in the "once you go into production" thread. Maybe he can find out.

 

[Raddonkey]

Update on my truck in the shop. The cats are melted. Parts are ordered but on back order no eta. They did state they would open engineering case to see what could have caused it.

Have that dealer review Star case S2418000010 the wire harness shorting on the cylinder head or under throttle body. The cats are not the root cause of the problem but the result.. I know of several fixed by this and running great now.. May need the wire harness repaired or replaced but the harness is back ordered. Hope you can get it resolved and fixed ASAP ..

 

[HTX]

Have that dealer review Star case S2418000010 the wire harness shorting on the cylinder head or under throttle body. The cats are not the root cause of the problem but the result.. I know of several fixed by this and running great now.. May need the wire harness repaired or replaced but the harness is back ordered. Hope you can get it resolved and fixed ASAP ..

Greatly appreciated- just sent to my dealer. They are installing new cats tomorrow morning. Will hopefully have more information to share eod

 

[daniellelaven022]

Have there been any mentions of PCM updates? @HTX @daniellelaven022

I wasn’t aware of any pcm flashes for it. I am waiting to hear back from dealer on an update from leak down test and if they found anything else yet. Did talk to Chrysler case specialist who said they are going to expedite parts but won’t know more until about Thursday in parts eta

 

[daniellelaven022]

Greatly appreciated- just sent to my dealer. They are installing new cats tomorrow morning. Will hopefully have more information to share eod

Please let me know if they find anything. I plan on letting dealer know in the morning

 

[zlegros]

I’m not going to pay any type of money for an issue, so, mine is available In Charlotte at Keffer, it was delivered today. So if anyone is interested it’s there.
LVL1. pano, running boards, bed utility, black, graphics package, all black interior, no beadlocks.

 

[RHOfan]

May I shine a positive light at a time when some are a bit fearful?

Took my 1st roadtrip in the RHO. Figured if my cats were gonna melt, the climb out of PHX Valley on the I17 would do it! Nope. RHO ran like a champ. Even passed a sketchy, unstable looking car hauler on a 5% grade at full throttle. The Hurricane HO pushed me from 60mph to “that speed the Delorean needed to time travel” in a smooth, quick and almost effortless manner. Easy peasy.

On the trip home, we stopped at a cafe in Sedona & I reset the trip computer. Cruise set 65-69mph almost the whole way home. Did have two “necessary for safety” full throttle passes of slow moving traffic, but otherwise, no aggressive driving. 18.5 MPG!!! Really. Photo attached.

As for engine troubles, I think my salesman said it best. “It’s the luck of the draw.” Hoping for many trouble-free miles (once my safety system glitches are resolved).

 

[frogjbm]

May I shine a positive light at a time when some are a bit fearful?

Took my 1st roadtrip in the RHO. Figured if my cats were gonna melt, the climb out of PHX Valley on the I17 would do it! Nope. RHO ran like a champ. Even passed a sketchy, unstable looking car hauler on a 5% grade at full throttle. The Hurricane HO pushed me from 60mph to “that speed the Delorean needed to time travel” in a smooth, quick and almost effortless manner. Easy peasy.

On the trip home, we stopped at a cafe in Sedona & I reset the trip computer. Cruise set 65-69mph almost the whole way home. Did have two “necessary for safety” full throttle passes of slow moving traffic, but otherwise, no aggressive driving. 18.5 MPG!!! Really. Photo attached.

As for engine troubles, I think my salesman said it best. “It’s the luck of the draw.” Hoping for many trouble-free miles (once my safety system glitches are resolved).

Where was the road trip elevation wise….?